FIT369 —APP PRIVACY POLICY

Last Updated: 01 JAN 2026
This Privacy Policy explains how Fit369 (“we”, “us”, “our”) collects, uses, and protects your information when you use the Fit369 mobile applications, websites, and related services (“Services”). By using Fit369, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

A. Information You Provide Directly
• Name and contact details (such as email address and phone number)
• Account login details
• Profile details (such as age, gender, fitness goals, preferences)
• Information related to your workouts, sessions, and goals
• Messages and communication with trainers or support
• Payment-related information (processed via Apple App Store or Google Play Store – we do not store full card details)

B. Information Collected Automatically
• Device information (model, operating system, unique identifiers)
• Log data and app usage statistics
• IP address and approximate location
• Crash reports and performance data

C. Health & Fitness Data (Optional)
If you choose to connect third-party services such as Apple Health or Google Fit, we may access:
• Activity data (steps, distance, workouts)
• Calories burned
• Heart rate (where available)
• Workout type and duration
This data is used only to provide and improve fitness-related features. We do not sell health data.

2. How We Use Your Information

We use the information we collect to:

• Create and manage your Fit369 account
• Provide workout plans, tracking, and PT booking features
• Personalize your fitness experience and recommendations
• Process subscriptions and in-app purchases
• Communicate with you about updates, reminders, and support
• Monitor and improve the performance and security of the app
• Comply with legal obligations and enforce our Terms & Conditions

3. Legal Basis for Processing (Where Applicable)

Depending on your location, we process your personal data based on one or more of the following:

• Your consent
• Performance of a contract (providing the Services)
• Our legitimate interests in improving and securing the app
• Compliance with legal obligations

4. Sharing Your Information

We do not sell your personal data.

We may share your information with:

• Personal trainers, to the extent necessary to deliver your booked sessions and coaching
• Service providers such as hosting, analytics, payment processors, and customer support tools
• Third-party platforms (Apple, Google) for billing and authentication
• Authorities, where required by law or to protect our legal rights

5. Third-Party Services & Integrations

Fit369 may integrate with third-party services (such as Apple Health, Google Fit, or analytics providers). Your use of those services is subject to their own privacy policies. We encourage you to review those policies.

6. Data Security

We use reasonable technical and organizational measures to protect your data, including encryption and access controls. However, no system is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Services. We may also retain certain information for a longer period if required by law, to resolve disputes, or enforce our agreements.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your data
• Withdraw consent where processing is based on consent
• Object to or restrict certain types of processing
• Request a copy of your data in a portable format (where applicable)

To exercise these rights, please contact us at support@fit369.com.

9. Children’s Privacy

Fit369 is not directed to children under the age of 13 (or the minimum age required in your country). We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will delete it.

10. International Data Transfers

Your information may be transferred to and stored on servers located outside your country, including in countries that may have different data protection laws. We take steps to ensure that your data is protected in accordance with this Privacy Policy.

11. Cookies & Tracking Technologies

Our app and website may use cookies, identifiers, and similar technologies to:

• Maintain sessions and account login
• Analyze usage and improve performance
• Remember your preferences

We do not use advertising cookies without your consent where required.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted within the app or on our website. Continued use of the Services after changes are made constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Email:Support: support@fit369.com